Is It Possible To Contact Hermes?

How late can Hermes deliver?

Couriers work from 8am to 8pm on Monday to Friday and from 8am to 6pm on Saturdays – but not on bank holidays.

At the moment, we don’t collect parcels on Sundays….

Can I speak to a human at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556. … When somebody answers your call, you can get assistance with your own delivery. Another helpline is 0330 333 6556, but this one requires you to enter a 16-digit parcel reference number or 8-digit calling card number.

How do I contact Hermes driver?

0800 – 022 22 77. The usual call charges apply to this number. Our team is available Monday through Saturday from 8.00 hrs to 19.00 hrs.

What do I do if my Hermes parcel is not delivered?

Missed your delivery?If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.If you don’t get an email, your courier will make three attempts to deliver your parcel.More items…

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Does Hermes have a live chat?

If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

What happens if a parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

How do I speak to an advisor at Hermes?

Hermes: 0330 333 6556. Contact Hermes Group by calling their local-rate phone number 0330 333 6556 in order to speak to a customer service advisor about your Hermes parcel delivery or myHermes parcel drop-off service.

Can I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund. Please note that to be eligible for a refund you must: Be the contract holder with Hermes International. Have booked the delivery within the last 28 days.

How do I speak to Hermes UK?

Give the company’s customer service representatives a call at 0330 333 6556 or send them an email at hermessupport@myhermes.co.uk.

Why has my parcel been delayed Hermes?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Why have my Hermes parcels not received?

If no tracking info is showing, we haven’t received it from your sender. To find out where it is and when it will reach us you’ll need to speak with the sender. This will show when we received your parcel from your sender. We’ll deliver your parcel within the agreed timeframe i.e. next day, 48 hours, standard 3-5 days.